Warranty & support

When something fails, you call us. We take it from there.

Every component carries its manufacturer's warranty, and we handle the claim for you. Because we keep an inventory of every part in your systems, a claim starts from records, not from opening the case.

Manufacturer warranty

Long warranties, chosen on purpose.

Each component follows its manufacturer's warranty. Choosing parts with long warranties is part of how we build. Typical terms on our builds:

ComponentTypical warranty
MemoryLifetime
Power supply10 years
Liquid cooler and fans6 years
NVMe SSD5 years
Processor, motherboard, graphics card3 years
Case1 year

Exact terms depend on the brand and model, and are listed per component in your System Certificate.

How a claim works

Four steps, one contact.

1 · ReportMessage us with the system's serial number (on the badge and the archive card) and what's happening.
2 · DiagnoseWe identify the faulty part from your system's records and, where needed, remotely.
3 · CollectWe collect the faulty part within a week and file the claim with the manufacturer.
4 · ReturnWe install the repaired or replacement part. With a spare-parts pool held for your team, we swap the part straight away; otherwise we can fit your own spare, or supply a new part.
Support

What's included with every system.

Warranty handling

We handle warranty claims for as long as the system is in your use. Support ends if the system changes hands.

One year of configuration support

Free help with BIOS, driver, and Windows configuration issues for the first year.

Scheduled maintenance (periodic cleaning, thermal servicing, and health checks) is available separately. See services →

Get a quote

Tell us what you're building.

Send your software, typical project size, and budget, and we'll come back with a configuration and a quotation.